Thursday, December 18, 2008

More Stuff Should Require Licenses

Computers should require licenses to use them. Imagine if Cars didn't require a written test and had help lines?

General Motors doesn't have a "help line" for people who don't know how to drive, because people don't buy cars like they buy computers -- but imagine if they did...

HELPLINE: "General Motors HelpLine, how can I help you?"

CUSTOMER: "I got in my car and closed the door, and nothing happened!"

HELPLINE: "Did you put the key in the ignition slot and turn it?"

CUSTOMER: "What's an ignition?"

HELPLINE: "It's a starter motor that draws current from your battery and turns over the engine."

CUSTOMER: "Ignition? Motor? Battery? Engine? How come I have to know all of these technical terms just to use my car?"

Second Call:
HELPLINE: "General Motors HelpLine, how can I help you?"

CUSTOMER: "My car ran fine for a week, and now it won't go anywhere!"

HELPLINE: "Is the gas tank empty?"

CUSTOMER: "Huh? How do I know!?"

HELPLINE: "There's a little gauge on the front panel, with a needle, and markings from 'E' to 'F.' Where is the needle pointing?"

CUSTOMER: "It's pointing to 'E.' What does that mean?"

HELPLINE: "It means that you have to visit a gasoline vendor, and purchase some more gasoline. You can install it yourself, or pay the vendor to install it for you."

CUSTOMER: "What!?" I paid $12,000. for this car! Now you tell me that I have to keep buying more components? I want a car that comes with everything built in!"